Subprocessors

Intelligena LLC, a California limited liability company engages a small number of third parties to help deliver Practiceful. Each is bound by a written contract that limits it to processing on our documented instructions, requires appropriate security measures, and imposes confidentiality obligations no weaker than our own.

1. Categories of subprocessor

2. Our commitments

• Every subprocessor is engaged under a written contract imposing data-protection obligations at least as protective as those we owe you.
• No subprocessor is permitted to use your content to train its own models, and our model-provider contracts prohibit it expressly.
• We remain responsible to you for a subprocessor’s performance.
• We assess each subprocessor’s security posture before engaging it and periodically afterwards — see Security Practices.
• Every subprocessor that stores customer data is contractually required to keep it, and every copy of it, within the United States and its territories, and that requirement is flowed down in writing (BAA section 2.4).

3. Getting the current named list

The current schedule naming each subprocessor, its role and its location is provided on request to privacy@intelligena.com, and is attached to any Data Processing Addendum we sign with you.

4. Changes

We may add or replace a subprocessor. Where you have a signed Data Processing Addendum with us, we will give the notice that addendum requires before a new subprocessor begins processing, and you may object on reasonable data-protection grounds. Where you do not, the version and date at the top of this page record when this notice last changed. What this Section cannot do is change the data residency commitment above: that is a term of the Business Associate Agreement, and a replacement subprocessor has to satisfy it before it processes anything.